liz writes stuff down

Slack doesn’t listen to its users.

In a rush of hubris, Slack published a full page ad taunting Microsoft Teams in the New York Times:

Part of their letter reads:

Communication is hard, yet it is the most fundamental thing we do as human beings. We’ve spent tens of thousands of hours talking to customers and adapting Slack to find the grooves that match all those human quirks.

Slack knows it is used in a lot of places, in a lot of different ways. Many users have been requesting the ability to mute or block other users:

Users have offered numerous reasons they might want this feature:

I found those tweets in a couple minutes, and you can easily find more. I'm not sure when Slack first heard users wanted blocking and muting, but they definitely did almost two years ago:

Despite hearing this request for two years, Slack's position now is that no one needs blocking and muting features:

That's not attentively listening to users like their ad claims.